Cancellation Policy & 48-Hour Refund

Cancellation policy and 48-Hour Refund window for IPTV subscriptions on IPTVBase.de your statutory cancellation rights, exceptions for digital content, and step-by-step refund procedure.

Cancellation at a glance

How cancellation and refund work

This page sets out your statutory cancellation rights under §§ 312g and 355 of the German Civil Code (BGB) and explains how the 48-Hour Refund window operates on top of those statutory rights. IPTV subscriptions are digital content under § 356 paragraph 5 BGB; once activated, the statutory 14-day cancellation right lapses. To make sure no customer is left with an IPTV service that does not work for technical reasons we cannot solve, IPTVBase.de offers an additional 48-Hour Refund window: if your subscription cannot be made to work within 48 hours of activation, we refund the full purchase price.

In practice

Order, install, test refund if it fails

In practice it works like this: you order an IPTV subscription, you receive your credentials within one to four hours, you install the app on your device and you try to play a channel. If it works on the first try, your subscription is running as ordered and there is nothing to refund. If it does not work missing channels, no picture, constant buffering or any other technical fault that cannot be resolved with our WhatsApp support within the first 48 hours send a short message to info@iptvbase.de with your order number and a request for a refund. We refund the full purchase price without further questions.

Scope & form

When the window applies and how to file

The 48-Hour Refund window applies only inside that time-frame; afterwards the regular conditions for digital content apply. It does not replace the statutory cancellation right for consumers; we grant it in addition because with IPTV services it is only after activation that the functional fitness of the service can be tested. The German section below is the legally binding wording, with the official model cancellation form that you can fill out and send to us by email to info@iptvbase.de or by post to the address in the imprint.

Quick reference

Three windows before, within 48 h, after

The legally binding German cancellation notice below contains the full statutory wording with the official model form. The practical implications for an IPTV subscription bought on IPTVBase.de are summarised here so that you do not have to read the full legal text just to know whether and how you can cancel.

Decision tree

What applies in each window

Before activation: you have the statutory fourteen-day right of withdrawal and you can cancel for any reason by writing to info@iptvbase.de. After activation: the statutory withdrawal right lapses because IPTV is digital content delivered on a non-physical medium under § 356 paragraph 5 BGB. From activation, the 48-Hour Refund window applies instead, covering technical failures that cannot be resolved by our support team. After the 48-hour window: no statutory or voluntary refund applies, but our support remains available for the full subscription period to fix any issue that arises. The form to use, the deadlines and the postal address are below.

English summary: EU law grants you a 14-day right of withdrawal. For digital services that start immediately at your request (e.g. IPTV credentials), the right expires once the service has started, provided you gave explicit consent and acknowledged losing the right of withdrawal before ordering.

Widerrufsrecht

Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag des Vertragsabschlusses.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (IPTVBase.de, E-Mail: info@iptvbase.de) mittels einer eindeutigen Erklärung über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können das unten stehende Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

Zur Wahrung der Widerrufsfrist reicht es aus, die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Frist abzusenden.

Erlöschen des Widerrufsrechts bei digitalen Inhalten

Wichtiger Hinweis: Bei Verträgen über digitale Inhalte und Dienstleistungen erlischt Ihr Widerrufsrecht, sobald wir auf Ihren ausdrücklichen Wunsch hin mit der Vertragsausführung begonnen haben, und Sie zuvor bestätigt haben, dass Sie Ihr Widerrufsrecht damit verlieren (§ 356 Abs. 5 BGB i. V. m. Art. 16 lit. m Richtlinie 2011/83/EU).

Da wir IPTV-Zugangsdaten unmittelbar nach Zahlungseingang bereitstellen, erlischt das Widerrufsrecht in der Regel mit Übermittlung der Zugangsdaten, sofern Sie bei der Bestellung ausdrücklich zugestimmt haben, dass die Ausführung sofort beginnt.

Folgen des Widerrufs

Wenn Sie diesen Vertrag wirksam widerrufen haben (d. h. bevor Zugangsdaten bereitgestellt wurden), zahlen wir alle von Ihnen erhaltenen Zahlungen unverzüglich, spätestens binnen vierzehn Tagen ab Eingang Ihrer Widerrufserklärung, zurück. Wir verwenden dasselbe Zahlungsmittel wie bei der ursprünglichen Transaktion.

Muster-Widerrufsformular

An IPTVBase.de (info@iptvbase.de):

Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf des folgenden IPTV-Abonnements:

Bestellt am (*): _______________
Name des/der Verbraucher(s): _______________
E-Mail-Adresse: _______________

Datum: _______________

(*) Unzutreffendes streichen.